Addressing individual needs
We put our consumers at the center of all business decisions, providing the right product portfolio and information when and where they are needed. During the orientation phase, most of our brand websites offer tools like product finders or personal video consulting to help potential consumers to choose the product that best fulfills their individual needs. Consumers can purchase their appliance of choice directly in our brand stores or from retail partners – both online and offline – depending on their location and personal preferences.
Throughout the routine use phase, our Easy Start assistant directs consumers in the right direction.
Sustainable appliance care
And when it comes to appliance care, our brands and customer service teams offer helpful cleaning and maintenance tips as well as different care packages for the longest possible appliance lifetime. This includes appliance installation, warranty extensions, accessories like special cleaning products as well as remote diagnostics for connected appliances. On top of that, we ensure that as many appliances and as much material as possible are being re-used or recycled after the end of their routine use phase to reduce resource consumption. Thus, we aim to improve the quality of life at 数字货币合约交易_虚拟货币home and beyond.
Listening to our consumers
Besides our internal innovation efforts, we are also thinking outside the box. Among others, we offer a unique approach aimed at enabling long-term partnerships between startups and BSH: The BSH Startup Kitchen . We seek to partner with start ups that offer unique solutions for our entire business – in terms of products, services and productivity. This is part of our "Open Innovation" approach and guides us to a lean and fast process to integrate consumer-centric innovations in our products and processes.
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